Q1. How can I complete the online declaration of Quarantine System for Entry? What documents do I need to prepare?
In response to coronavirus disease 2019 (COVID-19), Taiwan has established the Quarantine System for Entry (referred to as the Entry Quarantine System).
※Please prepare the following documents before logging into the system:
(1) Confirmation of your quarantine program (please book a quarantine hotel in advance if you plan to quarantine in a hotel; if you plan to quarantine at home or a residence of your family or friends, please make sure the principle of one person per residence is met);
(2) Personal passport.
Step 1: As long as you enter Taiwan from abroad, you can use your smartphone to make an online health declaration within 48 hours before your flight arrives in Taiwan and fill in your health status and travel history; the Entry Quarantine System can help speed up your customs clearance when entering the country. You only need to scan the QR Code directly with your smartphone or click on the following link:
https://hdhq.mohw.gov.tw/ to visit the system.
Step 2: Make sure that your phone number can send and receive text messages normally. Connect to the Internet through free Wi-Fi provided by the airport or international roaming service on your phone and log into the Entry Quarantine System to complete the online declaration. After these steps, the system will send a text message to your mobile phone when your flight arrives in Taiwan.
Step 3: Enter data into each field to complete the online declaration.
Step 4: Present the "Departure Place Declaration Certificate" to airline ground staff for confirmation when you check in at an oversea airport.
Step 5: Turn on your phone after arriving in Taiwan, and an electronic health declaration receipt will be sent to your phone via text message. And show your health declaration receipt on your mobile phone for verification by on-site quarantine personnel.
Q2. Why can't I receive the text messages? How do I solve this problem?
If you have correctly completed the declaration form on the Entry Quarantine System, the system will not send a text message until you arrive in Taiwan. If you still cannot receive the text message after arrival, you can follow the steps below to troubleshoot the problem:
1. Check the accuracy of your personal information
(1) Check whether your passport number or resident certificate number on the Entry Quarantine System is consistent with that used when purchasing your flight ticket. In addition, check whether your mobile phone number or country code (e.g. +886) is correct.
(2) Please check again whether the mobile phone number inputted into the Entry Quarantine System is correct before you submit your personal information.
(3) If you are not an R.O.C (Taiwan) national, please click the "No Passport Click Here" button, and the system will automatically fill in your passport number.
2. SMS settings for sending and receiving messages on your mobile phone
(1) Please make sure that your phone can normally make and receive calls or send and receive text messages. If your phone is set to airplane mode during the flight, please turn off airplane mode and restart your phone to send and receive text messages normally.
(2) Please check your phone's brand and model and whether it has a message filtering function; if you have a Huawei phone (call settings → menu → harassment interception) or a Xiaomi phone (security center → harassment interception → settings).
3. Please ask airport quarantine personnel to use the troubleshooting function. After verifying your passport number, name, and other information, a text message will be sent to you.
Q3. How can I modify the information that has been inputted into the Quarantine System for Entry?
Visit the homepage of the "Quarantine System for Entry " and click "Data Modification" in the upper left corner of the page. Fill in the " Passport No. ", " Date of birth ", and "Delivered Data" fields and click "Confirm". After these steps, you can begin modifying your personal information.
Q4. Is there a penalty for failure to make a health declaration on the Quarantine System for Entry?
According to Article 58 of Communicable Disease Control Act, travelers arriving in Taiwan are required to truthfully complete a health declaration form on the system and abide by home quarantine and self-health management measures.Any person who refuses to follow, evades, or obstructs these measures or provides inaccurate or false information on the health declaration form is subject to a fine ranging from NT$ 10,000 to 150,000. Those who violate quarantine regulations are subject to a fine ranging from NT$ 100,000 to 1,000,000.
Q5. Can passengers share mobile phones?
In order to carry out digital tracking and follow-up care at the community level, inbound passengers are required to have a phone number of a telecom service provider in Taiwan (a SIM card can be purchased at the airport of arrival in Taiwan) and to use their personal mobile phone (1 person, 1 phone) to make the health declaration. However, under special circumstances (for example, the passenger is a child under 12 years old) and when the passenger will undergo home quarantine with another person in the same location, they can complete the health declaration through a shared mobile phone. (Please fill in the ID number separately and do not share)
Q6. If I have a mobile phone number for international roaming, why do I need to apply for a domestic mobile phone number when entering the country?
1. As long as your mobile phone has international roaming, you will receive text messages, but the roaming number cannot be effectively used for personal health monitoring and follow-up care after you enter the country. Therefore, inbound passengers must apply for a Taiwan mobile phone number to facilitate the management and support care services provided by the civil affairs bureau and local borough chief.
2. You should use a Taiwan mobile phone number to make a health declaration and receive an electronic health declaration receipt. If you do not have a Taiwan mobile phone number, you can make your declaration with your roaming number at the place of departure (an overseas station of the airline company). Once you arrive in Taiwan, you will need to purchase a SIM card of a Taiwan telecom service provider at the airport of arrival and install it before entering the country. (If you have purchased a SIM card of a Taiwan telecom service provider overseas, please do not put it in the luggage)
Q7. I have been living abroad for a long time, and my Taiwan mobile phone SIM card has expired or has been disabled, what should I do?
You can apply for a new SIM card to a telecom service provider on site (near the place where you submit your quarantine notice), or apply to reactivate your SIM card.
Q8. What should children under 18 who have lived overseas for a long time do if they plan to come back to Taiwan on their own but they don't have a Taiwan SIM card or mobile phone number?
According to the National Communications Commission (NCC), minors are allowed to apply for a domestic mobile phone number if they can provide two ID documents and those of their legal representative. Overseas students may have school personnel act as their legal representative if they have difficulty obtaining these documents of their parents. In addition, some telecom service providers offer cell phone rental service.
Q9. Can my family members use my personal information for the health declaration?
No. Your family members cannot fill in your personal information on their health declaration form for entry. Each person coming to Taiwan needs to provide their own ID number, passport number, and date of birth when they make their health declaration.
Q10. For passengers arriving in Taiwan via a third place from the place of departure, which flight number should be entered in the Entry Quarantine System?
According to the current regulations, passengers should use their mobile phone to complete the declaration on the Entry Quarantine System before boarding their plane. For example, a passenger departs from Paris, France on flight MM99, then transfers to Hong Kong, and takes flight KK123 to Taiwan. This person should select France for the Country/Region of Departure and provide the number of the transfer flight (KK123).
最後更新日期 2022/8/12